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Frequently Asked Questions

Got a question and need a quick answer? Let's see if we can help

Do carers need a ticket?

Registered disabled visitors to the Mary Rose should purchase an appropriate ticket according to their age.

They are eligible to bring along a carer for free. A complimentary day ticket can be allocated to the carer on request at the ticket office or at the Museum front desk on the day of arrival - there is no need to prebook this. 

How do I book a school or group visit?

For 15 or more people in your party, we offer a discounted group rate. To enquire about a group or school visit you can send an email to groups@maryrose.org or call us on 023 9281 2931.

What age are child tickets?

Child tickets are for children aged 5-15.  Children under 5 are free of charge. 

 How long is my ticket valid for?

All general admission tickets are valid for 1 year from date of purchase.  Group tickets, joint ticket packages and event tickets are valid for 1 day.

Can I purchase a ticket at The Mary Rose or on the day?

If we have availability you can purchase a ticket at the Mary Rose.  Please note that on busy days there may be a waiting time.  If we do not have availability for that day you will be able to purchase a ticket for another day. 

How does my Mary Rose & Emirates Spinnaker Tower ticket work?

Your ticket to The Mary Rose is valid for one year from date of purchase and your Emirates Spinnaker Tower ticket will be valid for the day of your visit.  Show your confirmation email to The Mary Rose & Emirates Spinnaker Tower which will allow you entry. 

I don’t have a printer…

That’s ok! If you can’t print out your ticket, simply make a note of the 8 digit booking reference and bring it with you on arrival to the Mary Rose with some form of ID.

What happens when I buy a ticket online?

On completion of your online ticket purchase, you will be emailed a ticket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number. 

How do I use my ticket?

You will be emailed an order confirmation number that will include your unique Booking Reference Number and a barcode that also contains this number.  You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access. 

How can I visit other Historic Dockyard Attractions?

While the Portsmouth Historic Dockyard 'All Attraction' ticket no longer exists, there are various ticket options available for visitors to purchase to make the most of their experience. The Mary Rose has various combination tickets that can be purchased on site that can give discounted access to other local attractions.  Additional ticket options are available for other dockyard based attractions, which can be bought on site or via the Portsmouth Historic Dockyard website. 

What is included in my ticket?

Your ticket includes general admission to the Mary Rose which is valid for 1 year from date of purchase.  If you would like to have access to an audio guide in multiple languages, simply download the Mary Rose App. 

Who do I contact about an image enquiry?

Our Images team will be able to help you with any query relating to the use of our images for publications, articles, exhibitions, personal research etc.

Please be aware that depending on the intended usage of an image, a permission fee may be applied.

Do I need to book a Timeslot?

You do not need to book a timeslot to visit the museum.

I was on the beach and found a timber. Is it from the Mary Rose?

Probably not. The wreck site is covered up, so no timbers would have moved by the tides.

Who found the Mary Rose?

The modern search for the Mary Rose began in 1965, lead by Alexander McKee, a diver and historian. The first timbers were discovered by Percy Ackland, a member of McKee's team, in October 1971.

Did the Mary Rose sink on her Maiden Voyage?

No. The Mary Rose had a 34 year long career before sinking.

You can find out more here:

The History of the Mary Rose

Why did the Mary Rose sink?

Nobody knows for sure, but some of the theories are listed here:

Why did the Mary Rose Sink

Is there a set route around the Mary Rose?

The museum was designed to have a one-way system, starting on the main deck, going down to the lower decks then up in our panoramic lift to the upper decks, before exiting.

We do not recommend going off the visitor route, as this can cause congestion at busy times. It can also lead to areas of the museum being missed out, as certain parts can only be accessed by following the visitor route.

Can I use my mobile/cell phone inside the museum?

We ask that you have your phone switched to silent for the duration of your visit, to avoid disruption to other visitors’ experiences.

Mobile phone reception within the museum can be intermittent due to the steel structure of the building, so if you need to take an important call, we recommend that you ask a member of our team for directions to the nearest exit – you will be re-admitted once your call has been completed.

Can we take photographs inside the museum?

We encourage all visitors to take photos, and share them with us via social media. However, flash photography is not permitted, as this can be harmful to the artefacts, as well as disturbing other visitors. Most modern cameras have a low light setting, so you won’t need to use flash.

Commercial or professional photography is not permitted without written permission from the Mary Rose Trust. 

Is there anywhere we can leave bags?

Because the Historic Dockyard is part of a working naval base, you are not able to leave luggage anywhere on site. Unattended items may be confiscated or destroyed by the MOD police.

Is the Mary Rose suitable for children?

There are plenty of interactive displays and handling areas for children to enjoy during your visit to the Mary Rose Museum, and our life on board projections on the ship have proven very popular with our younger visitors..

We also have downloadable material for both school and home use. For very young children, baby change facilities are available both in the museum and on the rest of the Historic Dockyard site. Our café has highchairs and staff will be happy to warm bottles for baby feeding.

Nursing is permitted throughout the museum. Pushchairs and buggies are permitted in the museum, but be aware that in busy periods it may get crowded.

Do we get to go on to the ship?

No. Only 40% of the Mary Rose survived the 437 years she spent under the sea, and she is extremely fragile. Our conservation team are the only people who are allowed on to the Mary Rose, and even then only in special circumstances.

How long does it take to go around the Mary Rose?

We recommend spending between 1.5 -2 hours to get the most out of the museum, although you may spend more or less time depending on your schedule.

How do I get to the The Mary Rose?

How much is a ticket to visit The Mary Rose?

When is the Mary Rose open?

We are open daily, 10am to 5.30pm April to October and 10am to 5pm November to March

This excludes 24-26 December, when we are closed.

Is the Mary Rose included on the Portsmouth Historic Dockyard All Inclusive ticket ?

While the Portsmouth Historic Dockyard 'All Attraction' ticket no longer exists, there are various ticket options available for visitors to purchase to make the most of their experience.

The Mary Rose has various combination tickets that can be purchased on site that can give discounted access to other local attractions. 

Additional ticket options are available for other dockyard based attractions, which can be bought on site or via the Portsmouth Historic Dockyard website. 

Can I bring my dog?

Due to Ministry of Defence bylaws no animals, except for assistance dogs, are permitted onto the naval base, including the Historic Dockyard.

What is accessibility like at The Mary Rose

The Historic Dockyard site and the museum itself are fully accessible by wheelchair, and the museum houses a wheelchair accessible toilet. Lifts are available to move along the visitor route. We have a number of wheelchairs available on site to ensure all areas are accessible.

More information can be found on our accessibility pages