Visitor Experience Team Members
We are excited to offer an opportunity for a new Visitor Experience Team Members to join our world class Mary Rose Museum situated in the Portsmouth Historic Dockyard. We are looking for passionate individuals to welcome our guests with high levels of customer service and interaction to bring to life the 500-year-old iconic Mary Rose ship and over 19,000 artefacts.
As part of your role, you will be responsible for
- Welcoming guests into the Museum – checking and upselling tickets.
- Promote and upsell Tours and Guidebooks.
- Marshall our ‘decks’ interacting and supporting the customers journey through the Museum.
- Support interactive events hosted through the summer.
- Maintain a high cleanliness level across the Museum.
- Work within the retail shop.
As a confident communicator you will be comfortable engaging with visitors to consistently exceed their expectations whilst ensuring that commercial targets are achieved.
Our Visitor Experience Team Members also have an opportunity to work within the Portsmouth Historic Dockyard Visitor Centre where you will spend time greeting visitors at the start of their visit creating a great first impression. Whilst working on the tills offering information and selling tickets promoting the Mary Rose and National Museum of the Royal Navy attractions available.
We have several part time, fixed term roles to provide extra team members during the school summer holidays. These contracts will run for 7 weeks from 15th July through to 4th September.
Interested? Please email your CV to [email protected] with a short covering letter explaining why you are the best candidate, outlining your previous experience in customer facing roles and why you are interested in this position.
Interviews will take place during the week commencing 10th June.
Please Note: This role is subject to a basic Disclosure and Barring Service (DBS) check as part of Naval Base Security Clearance.
Job Description (PDF)