Last Updated: March 2018
Your privacy is important to us. This privacy statement explains what personal data we collect from you and how we use it. We encourage you to read the information below to understand more about how providing your information may affect you.
This statement applies to the Mary Rose Trust and the Mary Rose Trading Company inclusively (together “The Mary Rose”). This statement also applies to www.maryrose.org, www.maryroseshop.org and the Mary Rose App (collectively “sites”). For the purpose of the General Data Protection Regulation 2018 (and any resulting legislation as amended of superseded), the Mary Rose Trust is the data controller of any personal data processed under this privacy policy.
We will update this privacy statement when necessary. When we post changes to this statement, we will revise the “last updated” date at the top of the statement and highlight what has changed. If there are any changes as to how The Mary Rose will use your personal data, we will notify you by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how The Mary Rose is protecting your information.
The Mary Rose collects a small amount of data so that we can provide you with the best experience possible and to ensure we’re running our operations efficiently.
Most of the data collected will be provided by yourself on your terms, but in some cases, such as when using our sites, information from cookies and Google Analytics is sent to us.
Except as set out in this Privacy Statement, NO data that is collected, is given, shared or sold to any third parties.
We collect content of your files and communications when necessary to provide you with the products/services you use. For example, if you contact The Mary Rose by email, or by post, your data, such as email and/or postal address will be used to contact you regarding the reason as to which you contacted us with. Where appropriate, we may ask your permission to keep your data on a secure database, so as to keep you updated on events and news from The Mary Rose ONLY.
The transmission of information via the internet is not completely secure and we cannot guarantee the security of data while you are transmitting it. No data transmission can be 100% secure and any data you transmit is at your own risk.
We have procedures and security features in place to keep your data secure once we receive it. We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.
Any data we ask you for comes from:
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
In this case, we ask for:
Name and contact data. We collect your first and last name, email address, postal address and phone number. This is so that we can send you the appropriate materials regarding your purchase, and allow us to keep you informed of news and events from The Mary Rose ONLY where you have given your consent.
Payment data. We collect data necessary to process your payment if you make a purchase, such as your details of your payment method (such as a credit card number), and the security code associated with your method of payment, or information regarding your bank account, such as sort code and account number, so as to create an instruction to your bank or building society to pay by Direct Debit.
Google Analytics, in conjunction with cookies, provides us with data regarding those who use www.maryrose.org, www.maryroseshop.org and our Mary Rose App.
Information collected in Google Analytics include the following:
Demographic data. Google Analytics collects and summarises your demographic data such as age, gender, country and preferred language through the use of cookies.
Usage data. Google Analytics collects and summarises data on how you interact with our website and app including:
Google Ads, in conjunction with cookies, provides us with anonymised data regarding the use of certain search terms and demographic information. This data is used to improve and personalise your experience by showing you adverts that may be of interest to you.
For information on Cookies and how we use them, please visit www.maryrose.org/cookie-policy and read the ‘Cookies’ section.
ALL data gathered from external sources are used for report purposes ONLY and allows us to ensure we are providing the right services and content needed for our users. We can’t personally identify you using your data as data from these external sources is anonymised.
The Mary Rose uses the data collected for the following purposes:
Providing and improving our products. We use anonymised data, to analyse use of our sites in our legitimate interests in order to provide and improve the products and services we offer. This includes operating, and maintaining the performance of, the products and services, including developing new features, research and providing support. Examples of such uses include the following:
Communications. We use data we collect to deliver and personalise our communications with you. For example, we may contact you by email or post to inform you when a membership is ending, in response to queries submitted to any of the sites, in regards to a purchase of a product or service, to inform you of any news or events about The Mary Rose ONLY. Additionally, there is the option to sign up for email subscriptions in which your data will only be used to send a newsletter to you regarding any updates about The Mary Rose. Where you have previously purchased a product or service from us, we may send you communications about further products or services from us that we think may be of interest to you or updates about The Mary Rose.
Opting Out. You can ask us to stop sending marketing messages at any time by clicking “unsubscribe” on the emails we send you or by contacting us at privacy@maryrose.org. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product / service purchase.
The Mary Rose uses cookies (small text files placed on your device) on our sites to help collect data. We use analytical cookies so that our sites will remember you and how you’ve used the website or app, every time you return. Analytical cookies works in conjunction with Google Analytics and enables us to monitor the health of our website and which pages of our website are the most visited.
The data collected is anonymous and we’re unable to identify you personally.
You have the ability to disable any website using cookies via the settings on your browser, however this may limit what you might be able to see and use on our website. Unless you have adjusted your browser settings so that it will refuse cookies, our system will automatically issue cookies as soon as you visit any of our sites.
For more information on how to control cookies, please visit www.allaboutcookies.org.
You’ll find additional privacy information in this section which you may find important.
The Mary Rose has an obligation to protecting the security of your personal data. We use a variety of security procedures to help protect your personal data from unauthorized access, use or disclosure.
We store personal data you provide on computer systems that have limited access and are in controlled facilities. Most data is held in a database called Salesforce, for more information on their privacy statement please visit www.salesforce.com/uk/company/privacy.
Some data may also be processed by third party service providers such as payment processing providers and online ticket booking providers.
We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.
The Mary Rose retains personal data for as long as necessary to provide the products and services and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Some data, such as full name only, can be retained for all time, unless otherwise stated, due to archiving and charity records. For example, we keep records of names of divers on The Mary Rose, unless otherwise stated.
We are very grateful for all donations to The Mary Rose and we keep records of donors as follows:
We will also keep records of all donors on our main database for the purpose of keeping and maintaining charity records.
Where processing of your personal data is based on consent, you can withdraw that consent at any time.
You have the following rights. You can exercise these rights at any time by contacting us at privacy@maryrose.org. You have the right:
In the event that you are unhappy with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time. The ICO’s contact details are available here: ico.org.uk/concerns.
For more information on Data Protection and your rights, please visit www.gov.uk.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:
Privacy Officer
The Mary Rose Trust
College Road
HM Naval Base
Portsmouth
PO1 3LX, UK
or sent to privacy@maryrose.org